The client’s team worked on an old-school, open-source system called Vici Dial. It’s a very solid piece of software, but the interface left a lot to be desired.

The client had a far-reaching vision for how the company should evolve.

But first, they needed an interface that works with the agents, not one that works against them. Something that can make use of Vici Dial’s great back-end and engine, but with a better UX and increased job productivity.